Fresh Kitchen

Client Objective: Ensure smooth, efficient openings for multiple new Fresh Kitchen locations by providing expert training and operational support to maintain consistency and quality from day one.

Our Work:
ROI Restaurant Consulting was hired as the lead training team for Fresh Kitchen, working to ensure a seamless opening process for several new locations. Our role focused on training all staff, setting operational standards, and ensuring that the Fresh Kitchen brand’s values and high-quality service were maintained at each new store.

Training Program Development:
ROI designed and executed a comprehensive training program tailored to Fresh Kitchen’s unique concept. This included detailed modules on food preparation, customer service standards, and operational procedures. We trained both front-of-house and kitchen staff, ensuring consistency in guest interactions and food quality across all new locations.

New Store Opening Support:
For each store opening, ROI provided on-site support during the critical first few weeks, ensuring that the team was well-prepared to manage the opening rush and operate smoothly. This hands-on approach helped reduce any operational disruptions and ensured that staff were confident and efficient.

Consistency & Brand Standards:
With multiple locations opening simultaneously, maintaining brand consistency was essential. ROI ensured that each new location adhered to Fresh Kitchen’s operational standards, from the kitchen workflow to the guest experience. This included reinforcing the brand's commitment to fresh, healthy, and high-quality food while providing a quick and satisfying experience for guests.

Ongoing Coaching & Support:
After the initial training, ROI continued to provide coaching and support to the management teams and staff to reinforce best practices and troubleshoot any challenges. Our goal was to ensure that Fresh Kitchen’s culture of excellence remained intact as each new location became fully operational.

Results:
Fresh Kitchen successfully launched multiple new locations with a well-trained, confident staff that was equipped to deliver consistent quality and exceptional service. The training program helped the company maintain operational efficiency and uphold its brand promise from day one, ensuring each location was set up for long-term success and growth.