Eagle Creek Golf Club & Grill

Client Objective: Revitalize operations, increase profitability, and enhance the guest experience by refining both restaurant operations and the service culture at a golf club venue.

Our Work:
ROI Restaurant Consulting was engaged by Eagle Creek Golf Club & Grill to address operational inefficiencies and to develop strategies for improving overall guest satisfaction and profitability. Our focus was on enhancing the dining experience, streamlining operations, and providing the necessary tools for long-term success.

Operational Overhaul:
ROI started by conducting a comprehensive audit of the restaurant’s operations. We identified key inefficiencies, such as inconsistencies in service and kitchen bottlenecks, and worked with the team to implement new systems to increase efficiency and reduce waste. We also focused on improving the overall guest experience, ensuring that every patron felt welcomed and valued.

Menu & Concept Refinement:
We collaborated with Eagle Creek to refresh the menu, emphasizing seasonal ingredients and a more varied selection that appealed to both golfers and non-golfers. The menu optimization focused on balancing food costs while ensuring high-quality offerings that would both satisfy guests and enhance the overall concept of a golf club dining experience. Additionally, we integrated lighter options and grab-and-go items to meet the needs of golfers looking for a quick yet satisfying meal.

Service & Staff Culture Improvement:
A key aspect of our work was developing a strong service culture to complement the venue's casual yet refined atmosphere. ROI provided targeted training to improve customer service skills, including how to engage with guests on the golf course and in the dining area. We introduced a focus on hospitality that extended beyond the restaurant, integrating the entire club experience. Additionally, we worked with the management team to ensure that they were equipped to lead with a consistent, guest-first mindset.

Leadership Development & Process Implementation:
ROI focused on strengthening the leadership structure at Eagle Creek. We implemented a new process for team communication and coordination between front-of-house and kitchen staff, resulting in smoother operations. We also provided coaching for the management team, emphasizing leadership skills that promote accountability, high standards, and employee engagement.

Results:
The transformation of Eagle Creek Golf Club & Grill led to significant improvements in both guest satisfaction and profitability. Operational changes, menu improvements, and a refined service culture created a more welcoming and efficient environment, attracting more guests to the restaurant and improving the overall golf club experience. These efforts helped drive an increase in revenue and laid the foundation for continued growth.