Nordstrom Cafe

Client Objective: Execute a discreet and efficient closure of the Nordstrom Cafe in Norfolk, VA, while maintaining smooth operations and minimizing financial losses.

Our Work:
ROI Restaurant Consulting partnered with Nordstrom to facilitate the strategic closure of their Norfolk Cafe. Tasked with maintaining operational excellence during this sensitive period, ROI provided leadership and expertise to ensure a seamless transition.

Interim Management:
ROI stepped in as the acting General Manager, overseeing daily operations with precision and professionalism. By maintaining a steady hand at the helm, we ensured staff and guests experienced uninterrupted service during the transition period.

Cost Optimization:
Through careful budget management and operational oversight, ROI implemented strategies to reduce unnecessary expenses while maintaining the highest standards of quality and service.

Discretion and Professionalism:
Understanding the importance of confidentiality, ROI upheld Nordstrom’s commitment to discretion by carefully managing communication and operations to avoid disruptions or speculation.

Seamless Closure:
ROI worked closely with Nordstrom to finalize the cafe's closure, ensuring all processes were executed efficiently and without incident, leaving a positive impression on both staff and patrons.

Results:
With ROI’s guidance, the Nordstrom Cafe successfully completed its operations, maintaining high standards of service until the very last day while saving costs and preserving confidentiality. Our strategic approach allowed for a smooth and professional closure aligned with Nordstrom’s brand values.