Smokin' Jalapeno

Client Objective: Avoid closure, restore profitability, and establish a solid foundation for long-term success across multiple units.

Our Work:
ROI Restaurant Consulting partnered with Smokin' Jalapeno, a multi-unit restaurant organization, to execute a full-scale restaurant turnaround. We addressed operational and structural challenges and provided ongoing management support to ensure sustainable success across all locations.

Menu Revitalization:
ROI redesigned the menu to improve profitability and align with guest preferences, creating a streamlined and appealing offering that balanced quality with cost-effectiveness across the multiple locations.

Leadership Realignment and Training:
We evaluated the management team, implemented leadership realignment, and provided targeted training to enhance operational efficiency and foster a culture of accountability and excellence across all units.

Corporate Office Restructuring:
ROI restructured the corporate office, refining roles and responsibilities to improve communication, efficiency, and oversight across the entire multi-unit organization.

Operational Enhancements:
ROI conducted a thorough assessment of day-to-day operations, identifying inefficiencies and implementing strategic changes to optimize workflows, reduce costs, and improve guest satisfaction across the organization.

Management Contract:
To ensure long-term success, ROI stepped in as the management team for an extended period. We oversaw all operational aspects, from financial management to day-to-day restaurant operations, at each unit until the business was stabilized and thriving.

Results:
Through ROI’s comprehensive turnaround services and management contract, Smokin' Jalapeno avoided closure, returned to profitability, and gained a solid operational foundation across all locations. The company emerged with a revitalized menu, a stronger leadership team, an optimized corporate structure, and the tools needed for sustained success at every unit.